Having Internet service installed at your home by a new Internet service provider? If so, you'll want to clarify the following things prior to the installation to ensure everything is done correctly.

Will A New Coax Line Be Run?

One of the first things to clarify is how the installation will be performed with running lines to your home. Some customers that are replacing their old service are fine with using the existing line running to their home. Others may want an entirely new line installed so that they can maintain their old service as well, even if it is for a short overlap. Make sure that you fully understand what the installer will be doing so you do not unexpectedly have your old service cut off. Keeping the old line is very common when people get new Internet service, but they'll retain phone and television service from another provider. 

Do You Need Your Own Modem?

Be clear on how it will work with renting or owning equipment with your new Internet service provider. If you are going to be renting the equipment from the service provider, make sure that they are providing it. While you will be charged a small fee for the modem rental, it ensures that you're using the correct equipment. If you are going to be using your own equipment, it helps to verify that what you are using is compatible. A customer service representative can typically tell you this based on the model number of the modem that you have. Some modems are even certified to work with different Internet service providers, taking out all of the guesswork.

Do You Need A Device To Test Service With?

If you're moving into a new home and will have Internet service installed, you may not even have computers in the house in order to test the service. Ask if you need to have a device on hand to test everything while the installer is there. This may not be an issue if you are using the equipment from the Internet service provider and it has Wi-Fi built into the modem since an installer can just connect their own device and test it. However, it will be quite different if you are supplying your own equipment and the modem does not have Wi-Fi. You'll likely need a wired device or a router in place to test the service over Wi-Fi.

Contact an Internet installation service for more information. 

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